• Columbia - Columbia - Customer Service
  • Columbia, MD, USA
  • Full Time

Job Title:   Customer Service Representative  

Reports to: Sales Support Manager

Job Classification: Non-exempt

Hours: Monday - Friday 9:00 am to 5:30 pm 


POSITION SUMMARY: Customer Service Representative is responsible for acting as a liaison between Customers and the Company. Efficiently and accurately processing of all customer order types, account inquiries, billing, cancelations, and other queries.



  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Thoroughly and efficiently gather customer information, fulfill customer needs, and educate the internal and external customer.
  • Provide quality service and support in a variety of areas including, but not limited to billing, order placement, tracking, shortages, damaged goods, complaint handling, and returns
  • Inform customer of sales promotions
  • Educate customer of online ordering capabilities and benefits of site
  • Handles issues in the best interest of both the customer and the company, with good decision making skills.
  • Identify opportunities for improvement within the department and/or organization
  • Back up for Customer Service Support



  • Ensures customer inquiries are handled in a professional and expeditious manner
  • Ability to work under pressure, handling multiple tasks. Flexibility and exceptional customer service skills required
  • Perform verbal communications to clients and company personnel



  • Sense of integrity and commitment to customer satisfaction
  • Passion for excellence with respect to treating and caring for internal and external customers
  • Ability to resolve complaints by communicating with other departments or lines of business
  • Ability to organize and manage multiple priorities
  • Strong decision making and abilities
  • Possess a strong work ethic and team player mentality



  • Minimum of 1-2 years relevant customer service experience
  • Excellent customer service and interpersonal skills.
  • Detail oriented and good communication/listening skills
  • Basic knowledge of Microsoft Office
  • High School diploma or equivalent
  • Excellent telephone personality skills
  • Effective oral and written communication skills.
  • Occasional overtime when needed
  • Must be able to lift up to 15 pounds
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